Conversations for Action
Embedded design labs for Patient-Centric Healthcare Service Design
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Advanced service co-design has conversation in a central role since stakeholder and participants need to understand, decide, and cooperate on acting.
In such a case, design may be seen as a conversational process for learning and acting together.
Project site ︎
Jonathan Romm is a PhD candidate at AHO and this project is part of his ongoing thesis ‘Embedded design labs for Patient-Centric Healthcare Service Design‘. About Jonathan ︎
As a designer and co-researcher, I am supporting Jonathan in compiling, taging and analysing the collected research across two batches (2018, 2019).
A co-authored paper based on this work was presented at the 9th Relating Systems Thinking and Design Symposium, NID Ahmedabad, 2020.
As a designer and co-researcher, I am supporting Jonathan in compiling, taging and analysing the collected research across two batches (2018, 2019).
A co-authored paper based on this work was presented at the 9th Relating Systems Thinking and Design Symposium, NID Ahmedabad, 2020.
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Exhibition as part of Service Design Course at Oslo School of Architecture and Design (June, 2018)
Process and activities
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Part 1: Collection
Research with students
As part of their ongoing design course, master students were asked to view conversations, their contexts & accompanying mediating means as the central elements of enquiry for provoking reaction on action and analysis.
Each student kept a comprehensive record in form of a diary, compiling their analysis into a maps.
Part 2: Consolidation and Structuring
more coming soon
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Presentation of students’ self-analysis map (right). Coding and analysis work by research assistants (left)
Part 3: Analyses, Insights and Implications
more coming soon
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An excerpt from the plenary presentation at 9th Relating Systems Thinking and Design Symposium 2020. Presentation by Jonathan Romm, Palak Dudani and Shivani Prakash. Visuals by Shivani Prakash. Symposium site ︎
Photo credits in this series:
Vilde Rebekka Aasen, Ester Kaasa, Mengxue Zhou, Alex Asensi, Jonathan Romm, Natalia Agudelo, Palak Dudani
Vilde Rebekka Aasen, Ester Kaasa, Mengxue Zhou, Alex Asensi, Jonathan Romm, Natalia Agudelo, Palak Dudani